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I've still got questions

What is Direct Debit? +

Direct debit allows your business to automatically collect money from your customers’ credit card and bank accounts. Your customer signs an authority that allows you to have direct control over payment for your services. You choose the timing, amount, and frequency of when you are paid.

Can I access my account whenever I need to? +

Yes. Ezidebit Online gives you 24/7 control over your account, allowing you to add, edit and remove information whenever you need to. Ezidebit Online updates all changes in real time. Use it to change customer payment details, add and remove payments, cancel or suspend payments, upload payment files, download comprehensive management reports and view customer payment histories. Ezidebit Online is provided to you at no additional expense.

Can Ezidebit integrate with my management software? +

Yes, our direct debit payment gateway can seamlessly integrate with your management software, allowing your business to set up customer direct debits, amend customer details and automatically update your customer payment records.

How is my money protected? +

All customer payments are deposited into a Trust Account before being transferred directly into your bank account, so you know your income is protected. As an Australian Financial Services Licensee, we are required to have our company independently audited and reviewed every year.

Does Ezidebit have an Australian Financial Services Licence? +

Yes. We were the first direct debit provider licensed by the Australian Securities and Investment Commission (ASIC) as an Australian Financial Services Licensee (AFSL No. 315388).

What other compliance does Ezidebit adhere to? +

Ezidebit is a Direct Debit User and complies with the Direct Debit User requirements as provided by our sponsoring financial institution. These requirements are based on the Australian Payments Clearing Association Limited (APCA) Bulk Electronic Clearing System Procedures.

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