customer retention

Laws of attraction: Providing good customer service is crucial for customer retention

Good customer service is key to the success of any business. Seems obvious doesn’t it? Studies show that nearly 80% of companies believe they deliver a superior customer experience, however …

Jun 03, 2014 Read More Here >

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How to get clients to work with your payment terms

When it comes to managing the finance for an SME, few words are more daunting than insolvency. Yet unfortunately, SME owners and managers know all too well that becoming insolvent …

Jun 03, 2014 Read More Here >

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How to overcome the same issues that keep SMEs up at night

It’s no secret that running a business can be a stressful experience, but too much stress can negatively impact your work performance, not to mention snowball. A recent reader survey …

Jun 03, 2014 Read More Here >

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Why you need automated payments for business growth and longevity

During times of prosperity there are plenty of customers and credit to go around, which makes succeeding in business relatively easy. But, when markets take a downward turn (as they …

May 16, 2014 Read More Here >

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Plan to succeed with direct debit – how to get started

If you’ve ever been on the receiving end of a one-on-one demonstration from one of our friendly fitness payments consultants, you will have seen how the right direct debit software …

May 16, 2014 Read More Here >

top three habits

Top three habits of diligent cash flow management

Even the most qualified financial controllers are constantly looking for ways to improve the way cash flows through their organisation. Cash is the oxygen that fuels every part of your organisation’s …

May 09, 2014 Read More Here >

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Our experts’ top strategies to getting paid on time

Business insolvencies in Australia are on the rise. Expert commentators have expressed that this trend is largely a result of that cash flow problems that stem from a ballooning late …

May 01, 2014 Read More Here >

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What makes good clubs good and bad clubs bad?

The Retention People (TRP) and Leisure-Net recently released the results of the industry’s largest ever customer loyalty survey, which used the powerful Net Promoter Score® (NPS) and generated more than …

Apr 28, 2014 Read More Here >


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