Ezidebit works with thousands of businesses across Australia such as Gyms, Childcares and Accountants

Due to the nature of some setups and our Financial Services License, some of our client’s customers see Ezidebit on their statement instead of the business name they are paying. If you have a charge on your statement that you’re unsure of, we’re happy to tell you the business name that requested the payment.

Please complete the form below including any reference number from your statement and our support team will be in touch.

Got a charge?

Please complete the form and include any reference number you may have on your statement. Our support team will be able to then identify the business associated with your payment.

Frequently Asked Questions

What is Direct debit?

Direct debit allows your business to automatically collect money from your customers’ credit card and bank accounts. Your customer signs an authority that allows you to have direct control over payment for your services. You choose the timing, amount, and frequency of when you are paid.

Can I access my account whenever I need to?

Yes. Ezidebit Online gives you 24/7 control over your account, allowing you to add, edit and remove information whenever you need to. Ezidebit Online updates all changes in real time. Use it to change customer payment details, add and remove payments, cancel or suspend payments, upload payment files, download comprehensive management reports and view customer payment histories. Ezidebit Online is provided to you at no additional expense.

Can Ezidebit integrate with my management software?

Yes, our direct debit payment gateway can seamlessly integrate with your management software, allowing your business to set up customer direct debits, amend customer details and automatically update your customer payment records.

How is my money protected?

All customer payments are deposited into a Trust Account before being transferred directly into your bank account, so you know your income is protected. As an Australian Financial Services Licensee, we are required to have our company independently audited and reviewed every year.

Does Ezidebit have an Australian Financial Services Licence?

Yes. We were the first direct debit provider licensed by the Australian Securities and Investment Commission (ASIC) as an Australian Financial Services Licensee (AFSL No. 315388).

What other compliance does Ezidebit adhere to?

Ezidebit is a participating member of the Australian Payments Clearing Association (APCA) and complies with Bulk Electronic Clearing System (BECS) rules and regulations.
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