Direct Debit

The only set-and-forget payment system you’ll need.

Say goodbye
to missed payments

Direct Debit is one of the easiest and safest ways to allow your customers to pay their bills. As a business owner, you’ll find increased cash flow as your larger invoices are split into bite sized payments, with more regular income for your services. For your customers, managing regular and recurring bills becomes easier as they have personalised payment schedules that work for both them and your business.

Why choose
Direct Debit?



Take control of your payments.

Setting up recurring billing gives you control of payment type, amount and frequency.



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payment options

Not just for bank accounts

No account? No problem. Ezidebit gives you the ability to process direct debits against credit and debit cards, too.

online portal

Keep track of your payments

With detailed client and payment reporting, keeping track of your payments has never been easier.

customers

120+ software partner integrations

We’ll work with you, seamlessly pairing with industry-specific partners to boost automated reconciliation and reduce manual admin.

custom pricing

Flexible fees, flexible schedules

Decide if you want to pass on or absorb the fees, then create custom payment plans for your customers.

How it works

Studio Pilates setting up recurring payments with Direct Debit

Direct Debit allows your business to automatically collect money from your customers' credit or debit cards, and bank accounts. Your customer signs an authority that allows you to have direct control over payment for your services. You choose the timing, amount and frequency of when you are paid.

Studio Pilates setting up recurring payments with Direct Debit

You’re in great company.

Over 27,000 Australian and New Zealand businesses choose Ezidebit as their preferred payment solution. Completely scalable, we have designed a complete payment processing suite that meets your needs, no matter what stage of the business journey you’re at.

Direct Debit Frequently Asked Questions

What is Direct Debit?

What is Direct Debit?

Direct Debit allows your business to automatically collect money from your customers' credit or debit cards, and bank accounts. Your customer signs an authority that allows you to have direct control over payment for your services. You choose the timing, amount and frequency of when you are paid.

How do I apply for an Ezidebit account?

How do I apply for an Ezidebit account?

Get in touch with us and we’ll help tailor a solution with a mix of our products to suit your business’ needs. Then you simply need to fill in an online application, and we’ll work with you to get the account established and ready to use.

How can I set up my customers with direct debit payment schedules?

How can I set up my customers with direct debit payment schedules?

Setting up your customers is easy. You have four options:
Paper form:
Your customers can fill in and sign a hard copy Ezidebit Direct Debit Request (DDR) form. Once you've entered their details into the EziOnline platform or integrated software, the signed DDR form must be stored securely by your business, in accordance with PCI requirements.
In person:
If your customer is with you, simply enter their details straight into EziOnline. They can enter their payment details and authorise the plan on the spot for instant approval.
Email payment request:
You can trigger a notification request from the EziOnline platform directly to your customer to complete a digital DDR agreement. Once they enter their payment details and authorise the agreement, the payment schedule will become active.
Online form:
You can create an online form (which you can share via a link or hyperlink a button on your website) for customers to fill out their details and authorise the agreement. Once completed, the payment schedule will become active.
If you would like to do a bulk upload of existing customer data, please contact us.

When are payments settled to my bank account?

When are payments settled to my bank account?

Direct Debit payments have a one to two day clearance period, depending on whether they are processed from a card or bank account. As a result, funds are typically available for settlement two business days after the debit date. You have the choice to have cleared funds settled to your nominated bank account on a daily or weekly basis. Please note, settlements do not occur on weekends or national public holidays.

What happens if a payment fails?

What happens if a payment fails?

If a direct debit payment fails, Ezidebit can advise your customer via an SMS or email that their payment has failed. The payment can either be rescheduled for a later date or an automatic re-attempt option can be chosen. A dishonour fee may be applied to payments that have failed due to insufficient or unavailable funds. You can also provide your customers with alternative payment methods for any missed or catch up payments such as BPAY or online card payments through our hosted payment page and virtual terminal.

Are there limits on the amount I can collect?

Are there limits on the amount I can collect?

Yes, we do set maximum, individual transaction limits on accounts for security and fraud monitoring purposes. These are assessed on a case by case basis for your business requirements. It may be recommended to take large value payments via BPAY.

Can Ezidebit remind my customers about upcoming payments?

Can Ezidebit remind my customers about upcoming payments?

Yes, Ezidebit can send SMS reminders to your customers the day before the payment is scheduled.

Can I alter my customer's payment term?

Can I alter my customer's payment term?

Yes, a direct debit payment arrangement is between you and your customer. As a result, if a change is required, our system provides you with the flexibility to pause, adjust or cancel payment agreements with your customers. Most changes can be made online, however, some adjustments to payment arrangements may need a new direct debit form to be completed.

Can I have varying payment setups for different customers?

Can I have varying payment setups for different customers?

Yes, each customer is treated individually, meaning you can tailor each of your customers payment schedules to suit their situation best. Payments can commence on any working day and multiple payment frequencies can be applied to payment schedules.

How do customers cancel their payments?

How do customers cancel their payments?

Your customers need to contact your business if they wish to amend or cancel their payment schedule. You can action their request immediately through EziOnline or through your integrated business software. You can also send us the cancellation request by emailing support@ezidebit.com.au or phoning 1300 763 256.

Why should I use direct debit over other means of collecting money?

Why should I use direct debit over other means of collecting money?

Direct Debit helps improve cash flow, save time, and gives you the opportunity to focus on your core business. It gives you control over when and how often you are paid and removes the need to continually chase customer payments. Customers like direct debit too, as it offers them the ability to set and forget their payment of bills, memberships and subscriptions.

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