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Have a question about our products or services? Visit our FAQ's section or talk to one of our payment specialists using live chat. If you can't find an answer, please submit your question below.

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If Ezidebit has appeared on your statement and you're not sure why, then please submit a billing enquiry below. Please include any reference numbers you may have on your statement.

I've still got questions

Can Ezidebit integrate with my management software?

Can Ezidebit integrate with my management software?

Yes, our payment solutions can be integrated with your management software, allowing your business to set up customer direct debits, amend customer details and automatically update your customer payment records.

Can I access my account whenever I need to?

Can I access my account whenever I need to?

Yes. Ezidebit Online gives you 24/7 control over your account, allowing you to add, edit and remove information whenever you need to. Ezidebit Online updates all changes in real time. Use it to change customer payment details, add and remove payments, cancel or suspend payments, upload payment files, download comprehensive management reports and view customer payment histories. Ezidebit Online is provided to you at no additional expense.

Does Ezidebit have an Australian Financial Services Licence?

Does Ezidebit have an Australian Financial Services Licence?

Yes. We were the first direct debit provider licensed by the Australian Securities and Investment Commission (ASIC) as an Australian Financial Services Licensee (AFSL No. 315388).

How can I contact Ezidebit?

How can I contact Ezidebit?

You can contact Ezidebit directly on 0800 478 483 or support@ezidebit.co.nz

How is my money protected?

How is my money protected?

All customer payments are deposited into a Trust Account before being transferred directly into your bank account, so you know your income is protected. As an Australian Financial Services Licensee, we are required to have our company independently audited and reviewed every year.

What is Direct Debit?

What is Direct Debit?

Direct debit allows your business to automatically collect money from your customers’ credit card and bank accounts. Your customer signs an authority that allows you to have direct control over payment for your services. You choose the timing, amount, and frequency of when you are paid.

What other compliance does Ezidebit adhere to?

What other compliance does Ezidebit adhere to?

Ezidebit is a participating member of the Australian Payments Clearing Association (APCA) and complies with Bulk Electronic Clearing System (BECS) rules and regulations.
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