Compliance requirements for merchant account applications

Proof of identification

Proof of identification can be completed through our Electronic ID Verification services, or by providing a certified copy of the relevant documents.

What forms of identification are accepted?

If not completing ID Verification Electronically, a certified copy of one of the following should be supplied with each application:

• Current Australian passport

• Current Australian driver’s licence

• Current overseas passport

What is a certified ID?

A certified ID is a copy of a document that is verified as a true copy of the original and is typically completed by an authorised person such as a Justice of the Peace.

Each certified document copy must be certified separately, and must clearly show:

• The words “certified true copy of the original”

• The date of the certification

• The signature of the certifying officer, and

• The name, provider/registration number (if applicable) and profession of the certifying officer, legibly printed below the signature

Who can certify my documents?

• Justice of the Peace or Commissioner for Declarations

• A legal practitioner, registrar, clerk, sheriff, bailiff, judge, magistrate or master of a federal, state or territory court

• A notary public

• Police officer

• A manager of a post office

• Australian consular officer or an Australian diplomatic officer

• An officer with two or more continuous years of service with one or more financial institutions or companies

• An officer with, or authorised representative of, a holder of an Australian financial services licence, with two or more continuous years of service with one or more licensees

• A member of the Institute of Chartered Accountants in Australia, CPA Australia or the National Institute of Accountants with two or more years of continuous membership

• Any of the following occupations:

• A registered or licensed dentist, medical practitioner, pharmacist or vetinary surgeon

• A registered nurse or midwife

• A registered chiropractor, optemetrist, occupational therapist, or physiotherapist

• A licensed architect

Who can’t certify my documents?

• Your spouse or partner

• A person related to you or living at the same address as you

• A person involved in the transaction or business requiring this certification. (For example, you can't use the same solicitor to certify your ID & proof of address documents as you used to set up a trust or register a mortgage. Another solicitor at the firm could certify your ID)

Who needs to have their ID verified?

Bank statement

To allow us to confirm the business bank account details, we'll need either a bank statement or a letter from your bank issued within the last three months that shows:

• Bank account name in the name of your legal entity or registered business name (sole trader, company, trust, etc)

• Bank name

• Full BSB

• Account number

We're unable to accept screenshots from internet banking screens.

If a bank statement is not available, alternative documents can be provided. Our team can provide more information regarding this.

Invoices and/or MOTO payments

If your business processes payments via invoices and/or MOTO, we'll need a Letter of Engagement or Terms and Conditions that shows:

• Delivery details

• Refund policy

• Privacy policy

• ABN

• Description of products/service, including price

Event payments

If you plan to take payments for events, we'll need to see a link to the event website, or if you have no website, marketing material to confirm the event and pricing.

Who must sign the agreement?

An authorised signatory is required to sign the CSA (client service agreement) on behalf of the business/entity: