Compliance requirements for merchant account applications

All applications for Australian payment processing must comply with Know Your Customer (KYC) and compliance requirements set down by Australian law and payment schemes.

To meet these requirements Ezidebit must request you to provide information to verify the identity of certain officers of your company. You can provide this elecronically or provide certified copies of identification for these individuals.

Following is a summary of the compliance requirements for your application. For more information, click the relevant links below:

  • ID verification: This should include all owners, major shareholders or senior officials of the business

  • A bank statement in the name of the business/entity

  • A copy of the Trust Deed: if the applying entity is a trust

  • The last meeting minutes: if the applying entity is an association

  • Payment and business terms and conditions: if you take certain types of payments

  • A signature by an officer or authorised representative of the applying entity

Our team will review your application before approval and, if we need any more information, we'll be in touch.

Proof of identification

Proof of identification can be completed through our Electronic ID Verification services, or by providing a certified copy of the relevant documents.

What forms of identification are accepted?

If not completing ID Verification Electronically, a certified copy of one of the following should be supplied with each application:

  • Current Australian passport

  • Current Australian driver’s licence

  • Current overseas passport

What is a certified ID?

A certified ID is a copy of a document that is verified as a true copy of the original and is typically completed by an authorised person such as a Justice of the Peace.

Each certified document copy must be certified separately, and must clearly show:

  • The words “certified true copy of the original”

  • The date of the certification

  • The signature of the certifying officer, and

  • The name, provider/registration number (if applicable) and profession of the certifying officer, legibly printed below the signature

Who can certify my documents?

  • Justice of the Peace or Commissioner for Declarations

  • A legal practitioner, registrar, clerk, sheriff, bailiff, judge, magistrate or master of a federal, state or territory court

  • A notary public

  • Police officer

  • A manager of a post office

  • Australian consular officer or an Australian diplomatic officer

  • An officer with two or more continuous years of service with one or more financial institutions or companies

  • An officer with, or authorised representative of, a holder of an Australian financial services licence, with two or more continuous years of service with one or more licensees

  • A member of the Institute of Chartered Accountants in Australia, CPA Australia or the National Institute of Accountants with two or more years of continuous membership

  • Any of the following occupations:

    • A registered or licensed dentist, medical practitioner, pharmacist or vetinary surgeon

    • A registered nurse or midwife

    • A registered chiropractor, optemetrist, occupational therapist, or physiotherapist

    • A licensed architect

Who can’t certify my documents?

  • Your spouse or partner

  • A person related to you or living at the same address as you

  • A person involved in the transaction or business requiring this certification. (For example, you can't use the same solicitor to certify your ID & proof of address documents as you used to set up a trust or register a mortgage. Another solicitor at the firm could certify your ID)

Who needs to have their ID verified?

Business type

ID Required from...

Sole trader

The owner of the business

Company (PTY LTD)

Any individual holding 25% or more share ownership of the company, either directly, or through a parent entity.

If there are no majority shareholders, then the most senior managing director.


If the trustees are individuals: the most senior official of the trustees.

If the trustee is a company: the most senior managing director

Government (inc councils)

No ID verification is required for individuals from a government-owned entity. Confirmation may be needed that the signing individual has authority to sign the agreement on behalf of the entity.


The most senior managing official of at least one partner.

If the partnership is between individuals, one partner.

Incorporated association

The single most senior managing official of the three officers listed below, most often the chair.

  • Chair

  • Secretary

  • Treasurer


Bank statement

To allow us to confirm the business bank account details, we'll need either a bank statement or a letter from your bank issued within the last three months that shows:

  • Bank account name in the name of your legal entity or registered business name (sole trader, company, trust, etc)

  • Bank name

  • Full BSB

  • Account number

We're unable to accept screenshots from internet banking screens.

If a bank statement is not available, alternative documents can be provided. Our team can provide more information regarding this.

Invoices and/or MOTO payments

If your business processes payments via invoices and/or MOTO, we'll need a Letter of Engagement or Terms and Conditions that shows:

  • Delivery details

  • Refund policy

  • Privacy policy

  • ABN

  • Description of products/service, including price

Event payments

If you plan to take payments for events, we'll need to see a link to the event website, or if you have no website, marketing material to confirm the event and pricing.

Who must sign the agreement?

An authorised signatory is required to sign the CSA (client service agreement) on behalf of the business/entity:

Business type


Sole trader

The owner of the business

Company (PTY LTD)

One company director


One trustee or most senior person from a trustee company

Government (inc councils)

One executive/board member, or formally authorised employee


One partner

Incorporated association

One of the three officers listed below

  • Chair

  • Secretary

  • Treasurer