Frequently Asked Questions

General FAQ's

How do I apply for an Ezidebit account?

Get in touch with us and we'll help tailor a solution with a mix of our products to suit your business' needs. Then you simply need to fill in an online application, and we'll work with you to get the account established and ready to use.

How can I use Ezidebit?

Ezidebit offers the following payment methods: Direct Debit, Real Time Credit Card Payments, BPAY, and Integrated payments within a software.

Who is Ezidebit?

Ezidebit is a provider of payment solutions, enabling Australian and New Zealand businesses looking to offer more payment options to their clients and automate current billing / payment practices.

Does Ezidebit have an Australian Financial Services Licence?

Yes. We were the first direct debit provider licensed by the Australian Securities and Investment Commission (ASIC) as an Australian Financial Services Licensee (AFSL No. 315388).

How is my money protected?

All customer payments are deposited into a Trust Account before being transferred directly into your nominated bank account. As an Australian Financial Service Licensee, we are required to have our company independently audited and reviewed each year.

What other compliance does Ezidebit adhere to?

Ezidebit is a Direct Debit User and complies with the Direct Debit User requirements as provided by our sponsoring financial institution. These requirements are based on the Australian Payments Network Bulk Electronic Clearing System Procedures.

Client FAQ's

Can I add my company logo to DDR forms?

Yes. You are able to apply your business logo to your Direct Debit Request Forms. You can add your logo to your forms within the EziOnline portal, under the 'Admin' tab.

Can I review my customers' payment history?

Yes. You are able to view your customers payment schedule and history, including all previous successful or failed payments within EziOnline.

Why are my customers' payments failing?

Payments can fail for a number of reasons including insufficient funds, incorrect details or an account that is unable to be used for direct debit. Ezidebit relies on the response received by your customers bank when requesting payments. When payments does fail, a failed payment reason is provided by your customers bank.

If you get an Ezidebit charge

How can I change my direct debit day?

To update your payment schedule or payment details, you will need to contact the business that you have authorised the direct debit agreement with directly.

I still need help identifying a payment

If you have a charge on your statement that you're unsure of, we are happy to help. You can complete a payment search here, or contact our support team directly on 1300 763 256 or [email protected] to assist further.

Why are Ezidebit charging me?

Ezidebit debits on behalf of a business you are receiving goods or services from. Common examples of businesses that use Ezidebit are gyms, childcare centres or an accountant.

Why is Ezidebit appearing on my statement?

Ezidebit is a payments service that many Australian and New Zealand businesses use to collect payments from their customers. In some cases, Ezidebit will appear on your statement instead of the business's name.

Have more questions?

Have a question?

Discover just how easy your cash flow management can be. One of our payment consultants can explain how our solution can improve your cash flow and attract new business.

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Knowledge Base

Our resource centre is packed with everything you need to know about our merchant portal, reporting functionality and payment types. With easy-to-follow, simple instructions and a handy search feature, you’re set for success.

Learn more

Get in touch

Our friendly local team is on hand to help.

1300 763 256

[email protected]

Got a charge?

If Ezidebit has appeared on your statement and you're not sure why, then please submit a billing enquiry below. Please include any reference numbers you may have on your statement.

Billing Enquiry

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