Frequently Asked Questions

Meet Ezidebit

Answers about Ezidebit for payers and payees.

How do I apply for an Ezidebit account?

How can I use Ezidebit?

Who is Ezidebit?

Does Ezidebit have an Australian Financial Services Licence?

How is my money protected?

What other compliance does Ezidebit adhere to?

How do I apply for an Ezidebit account?

Get in touch with us and we’ll help tailor a solution with a mix of our products to suit your business’ needs. Once you know what you’re after, simply fill out an application form and we’ll work together with you to get the account established and ready to use.

How can I use Ezidebit?

Ezidebit is an all-in-one payment solution, offering Direct Debit, EFTPOS, PayTo, Online Payments, BPAY and Phone Payments. We also offer a program that is designed to help you understand cybersecurity and your obligations and responsibilities when handling customer information through our Merchant Trust Initiative.

Who is Ezidebit?

Ezidebit is a provider of payment solutions, enabling Australian and New Zealand businesses looking to offer more payment options to their clients and automate current billing / payment practices.

Does Ezidebit have an Australian Financial Services Licence?

Yes. We were the first direct debit provider licensed by the Australian Securities and Investment Commission (ASIC) as an Australian Financial Services Licensee (AFSL No. 315388).

How is my money protected?

All customer payments are deposited into a Trust Account before being transferred directly into your nominated bank account. As an Australian Financial Service Licensee, we are required to have our company independently audited and reviewed each year.

What other compliance does Ezidebit adhere to?

Ezidebit is a Direct Debit User and complies with the Direct Debit User requirements as provided by our sponsoring financial institution. These requirements are based on the Australian Payments Network Bulk Electronic Clearing System Procedures.
For Merchants (Payees)

Answers for businesses using Ezidebit to manage payments.

How can I contact Ezidebit for business support?

Is Ezidebit secure and compliant?

What are the fees I can expect when using Ezidebit?

What happens if my customers payment fails?

How can I contact Ezidebit for business support?

Our Australian-based support team is available via:

  • Call us: Our team is available 8:00am to 5:00pm AEST, Monday to Friday via 1300 763 256.
  • Email us: Reach out to us via email on [email protected].

You can also access our Knowledge Base 24/7 for detailed guides on our merchant portal and reporting.

Is Ezidebit secure and compliant?

Yes, Ezidebit is a Level 1 PCI DSS compliant provider, which is the global standard for securing card data. In fact, we were the first direct debit provider licensed by the Australian Securities and Investment Commission (ASIC) as an Australian Financial Services Licensee (ASFL No. 315388).

What are the fees I can expect when using Ezidebit?

Pricing will vary depending on the product you are using for your business, for more information on this visit our comprehensive pricing page. For further information on additional pricing attached to your account, you can see the full breakdown in your Product Disclosure Statement (PDS).

What happens if my customers payment fails?

If a customer’s payment fails (dishonours), you’ll be notified via your settlement email. This email confirms the amount settled and includes the number of failed payments for that settlement period.

You can then log in to the EziOnline portal and run a Failed Payment Report to view the reason for each failure. These reasons are provided by the customer’s bank.

To understand how unsuccessful payments are handled, read more about our Dishonour Action Feature and how the system responds.

For Payers

Answers for customers of businesses that use Ezidebit.

How can I find out what this charge is for?

My payment failed. What happens now?

What is Ezidebit on my bank statement?

Why is Ezidebit charging me?

How can I find out what this charge is for?

We are happy to help you identify any charge. The quickest way is to use our secure payment search tool. Within this tool, you’ll need to provide your card number, amount on the statement and date of transaction. Otherwise, you can contact our support team directly on 1300 763 256.

My payment failed. What happens now?

If a payment from your account fails (e.g. due to insufficient funds), we notify the business you signed up with. Typically, most businesses have an automated process to re-attempt the payment but this depends on the features they have set up and may vary across businesses. Please contact the business directly to arrange an alternative payment or update your details.

What is Ezidebit on my bank statement?

Ezidebit is a secure Australian payments service that thousands of businesses - like gyms, childcare centres and accountants - use to collect recurring payments from their customers. Our name may appear on your statement instead of the business’ name. This is a legitimate, authorised charge for a service you have signed up for.

Why is Ezidebit charging me?

Ezidebit debits funds on behalf of a business you are receiving goods or services from. Common examples of businesses who use us include gyms, childcare centres or an accountant. If you need assistance with finding what the charge is for, see "How can I find out what this charge is for?".

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Knowledge Base

Our resource centre is packed with everything you need to know about our merchant portal, reporting functionality and payment types. With easy-to-follow, simple instructions and a handy search feature, you’re set for success.

Learn more
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Get in touch

Our friendly local team is on hand to help.

1300 763 256

[email protected]

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Got a charge?

If Ezidebit has appeared on your statement and you're not sure why, then please submit a billing enquiry below. Please include any reference numbers you may have on your statement.

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