Pricing adjustment - your questions answered

Pricing Adjustment Q&A

Why is there a price increase?

Why is there a price increase?

The cost of doing business is increasing. While we’ve worked hard to keep prices as low as possible, and passed along savings when we can, it’s necessary to review and adjust prices so we can continue to provide you with the best products and services you expect and deserve.

How much extra will I pay?

How much extra will I pay?

The actual amount of any increase depends on the type and number of transactions and is charged at a percentage of the overall transaction plus a small set fee per transaction.

When is it happening?

When is it happening?

Price changes will commence from 3 July 2023.  

Can I pass the increase on to my customers?

Can I pass the increase on to my customers?

If you’re already passing additional charges on to your customers, you can continue to do this.

How often are prices reviewed?

How often are prices reviewed?

We review our pricing at least annually as part of our strategy and planning processes. However, we don’t always increase our prices - we only do so when absolutely necessary.

How will the price increase help my business?

How will the price increase help my business?

The price increase will cover any additional costs of doing business and will enable us to continue to invest resources on providing better security, customer service and technology solutions for your business.

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