Streamline and simplify property rental payments with PayTo

Couple with property manager and documents

5 minutes

As a property manager, you’re used to wearing many hats. From managing a property portfolio, including juggling tenant applications and rent collection, arranging maintenance, marketing and conducting open homes, it’s no wonder burnout in the industry is rife. Some days it hardly seems like there’s enough time to do it all. 

While direct debit and online payments have simplified rent collection, they aren't without their limitations. Late or missed payments can disrupt your workflow and strain your relationship with tenants and property owners. And while direct debit does a great job at automating payments, the delays in payment settlement can affect cash flow.

Introducing PayTo: A game-changing solution from Australian Payments Plus (AP+),  PayTo addresses these concerns. PayTo allows you to take rental, deposit and maintenance payments in real-time, with a pre-authorised agreement. Think of having the same set-and-forget benefits of direct debit with added speed, security and simplicity.

Here’s how PayTo can help you raise your property management game:

Fast, efficient payment setup

With PayTo, tenants enjoy an easy and streamlined way to organise payments for their property. They fill out a short online form, agreeing to the payment amount, frequency and length of time, and then authorise the digital agreement in their banking app. They can choose to provide their bank details or, soon, PayID details if they have this set-up. 



  • Takeaway: PayTo digital payment agreements can be set-up, authorised and live in a matter of minutes. 


Better experience for your tenants

With PayTo, you and your tenants are always in the loop. Communication is proactive and transparent, with both parties receiving notifications at different stages of the payment process. 

There's no guesswork about where tenants stand with rent or when the next payment is due. Tenants can view and control agreements within their banking app, ensuring they have full visibility around what payments they have coming up. And with real-time balance checks, PayTo ensures that tenants are not charged dishonour fees by their banks when they don’t have sufficient funds in their accounts. 

If a payment does fail, PayTo allows you to retry payments multiple times. This increases your chances of successful payment recovery with less admin work.

If a tenant pauses or cancels their payment agreements in their banking app, property managers receive a real-time notification, allowing them to reach out and proactively help them get back on track with their rental payments. This goes a long way in maintaining a good relationship with tenants.

  • Takeaway: PayTo turns your interactions with tenants into positive, proactive and value-adding communication. Instead of dealing with the fallout from missed payments, PayTo empowers you to deliver a consistent and seamless experience for your tenants. 


Improved control, visibility & flexibility 

With PayTo, payment agreements can be easily tailored to match the rental agreement for additional clarity. For example, the length can be set for six months, 12 months or an ongoing term. This also factors in first or last payment adjustments to accommodate any additional or reduced amounts or deposits.

When a rent increase is on the cards, payment agreements can be updated to reflect these changes. Once authorised, this offers additional transparency around the process, removing any risk of disputes when the increased payments are taken.

  • Takeaway: PayTo keeps everything clear, prompt, and automated. That's good news for you, and a smoother experience for your tenants.


Streamlined operations and an efficiency boost

PayTo’s availability, compared with traditional payment methods, means you can trigger payments on the same day every month with no delays around public holidays for transaction processing.

With Ezidebit, you’ll also receive a single funds settlement supported with a comprehensive settlement report across all enabled payment types - PayTo (real-time), direct debit, eftpos, BPAY, online and phone payments. 

Plus, because payment agreements are securely stored centrally, you don’t need to retain your agreements for seven years to meet your compliance obligations anymore. It’s all digital. 

  • Takeaway: PayTo significantly increases efficiency through real-time payments and streamlined operations, enabling you to focus on business growth. 

Focus on security

PayTo with Ezidebit uses advanced security measures, including two-factor authentication through your customer’s banking app, keeping transactions safe and secure.

Because payment agreements are pre-authorised by tenants, disputes related to unauthorised account use become a thing of the past.

  • Takeaway: PayTo significantly reduces the risk of fraud and payment disputes. 


Streamlined payments process, leaving more time for other things

With PayTo, property managers can initiate rent payments or security deposits from a tenant’s bank account within seconds, 24 hours a day, seven days a week. And receive settled funds the same day. 

Payments can also be pre-scheduled within the system to trigger payments on the correct day in a true set-and-forget manner. 

Whether it’s initiated in real-time or scheduled, this means funds can be passed on to landlords faster than ever before, with no risk of late returns coming in after the funds have been settled. 

  • Takeaway: PayTo allows property managers to receive payments quickly and reduce payment processing times, providing more control and better visibility over cash flow management.


Get your real estate business PayTo ready

PayTo is set to transform property management payments. It helps deliver a seamless and satisfying experience for tenants, property owners, real estate principals and trust accountants alike, significantly improving operational efficiency — and helping you leave work on time.

Interested in finding out more? Enquire about our pilot program. We’ll answer your questions, provide the integration specifications and set up a meeting to discuss the next steps.

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