Patient Payments improves finances and cuts administration at Lidder Orthopaedics

Lidder Orthopaedics is an orthopaedic practice in Melbourne serving up to 60 patients per week. Led by Mr. Surjit Lidder, the practice specialises in lower limb joint replacement and revision surgery, pelvic trauma, sports injuries and fracture management. With an emphasis on open communication and surgical excellence, Mr. Lidder takes time to listen and collaborate with all his patients.

Until recently, the office relied heavily on bank transfers for payments. After hiring a new Practice Manager, Natasha Weatherill, she discovered thousands of dollars in unreconciled accounts.

“When I started, patients were sent details so they could pay via bank transfer. Then we would have to log in regularly, check incomings, see if any patients had paid, manually reconcile it, and it was just a heavy workload,” she said.

Relying on the patients to complete their bank transfers occasionally led to errors that were time-consuming to fix. Ms. Weatherill spent a lot of time manually reconciling payments and wasn’t able to focus on helping Lidder Orthopaedics provide better care for patients.

The automated payment solution that streamlines medical care

The inefficiencies of bank transfers and manual reconciliations led Ms. Weatherill to investigate Patient Payments, powered by Ezidebit — an automated payment system that integrates with their Gentu practice management software.

Natasha was looking for a payment solution that would reduce time spent on administration and allow staff to focus on other tasks to help Mr. Lidder grow his business and expand his care to more patients.

“Patient Payments has revolutionised how Lidder Orthopaedics manages its finances,” Ms. Weatherill said.

Patient Payments seamlessly integrates patient billing into Gentu practice management software to deliver greater insights, streamlined workflows and more efficient payments.

Patient Payments has helped Lidder Orthopaedics:

• Cut time spent on payment tasks by more than 65%
• Reduce aged debt and improve cash flow
• Improve financial management
• Focus on business growth

Maximised staff efficiency

Ms. Weatherill believes the greatest advantage they have gained from Patient Payments is the optimisation of staff time. By cutting down on manual payment tasks, her administrative workload has significantly decreased.

She said implementing Patient Payments has reduced their payment administrative workload by more than 65%. She spends less time processing manual payments and can now devote more time to growing the practice.

Faster, seamless payments

For surgeries that attract a known gap payment, patients can now pay through an online invoice sent by email or text from Patient Payments. The balance is then billed directly to the health fund, simplifying the payment cycle.

Patient Payments allows the practice to have faster and more accurate transactions, while ensuring up-to-date patient records and streamlined financial management.

Lidder Orthopaedics has improved its payment turnaround time, reduced aged debt and maximised its cash flow. Chasing payments and aged accounts are no longer an issue. Patients are able to pay online in their own time, which is immediately reflected in their account.

Growth and expansion

Finally, the adoption of Patient Payments has paved the way for Lidder Orthopaedics to concentrate on its most important goal: growth and efficiency.

Navigating the fine line between managing and scaling the business, Mr. Lidder and team are now better equipped to focus on improving and expanding the practice and its patient outcomes.