Modernising Payments in Pharmacies - Ezidebit and Fred IT Group set the new standard

In an industry where time, accuracy and compliance are non-negotiable, pharmacies need payment solutions that just work. That’s why Fred Office Plus and Ezidebit have partnered, to modernise pharmacy transactions and deliver a simpler, smarter way to get paid.

For years, Fred Office Plus has been a trusted partner for pharmacies, streamlining vital B2B services like supplier account management, back-office administration, and reconciliation processes. However, with much of these operations still reliant on manual or paper-based methods, pharmacies found themselves grappling with increasing hurdles - tedious payment handling, delayed or missed transactions, and limited visibility into their financial accounts.

Dinesh Perera, Partnership Manager at Fred IT Group, speaks to how through partnering with Ezidebit, Fred has been able to solve these problems for their customers. With Ezidebit, Fred delivers innovative solutions to pharmacy owners, effectively introducing a new way to do their business, one that simplifies processes, reduces admin and improves cash flow.

To help solve these issues, Fred Office Plus partnered with Ezidebit to integrate automated payment solutions directly into their platform. This collaboration allows pharmacies to securely collect and manage payments from business partners, streamline reconciliation, and reduce administrative overhead - so they can focus more on patient care and less on chasing invoices.

At the core of this partnership, the value to the end-user, pharmacy owners, was top of mind. How can we simplify and modernise pharmacists business-to-business management processes? Dinesh Perera highlights that when looking for a payment solution, the Ezidebit solution spoke directly to this goal, with pharmacy owners now seeing benefits within their process efficiency.

“Pharmacies using Fred Office Plus with Ezidebit have seen improvements in payment turnaround, fewer missed payments, and reduced manual reconciliation. These efficiencies help pharmacy teams spend less time on admin and more time on patient care.”

Ezidebit delivered a modern payment solution for Fred’s customers, featuring:

• Seamless integration with Fred Office Plus
• Automated and online payment solutions via one platform
• Faster reconciliation and simpler reporting via Fred Office Plus
• Compliance with industry standards so pharmacies don’t have to worry

“We’re always looking for ways to simplify pharmacy operations. Ezidebit’s responsiveness and collaborative approach have supported our efforts to deliver practical, secure payment options to our customers.” says Dinesh.

Let's unpack what these benefits mean for Australian pharmacies

• Reduction in admin time: Ezidebit’s auto-reconciliation and reporting tools simplify business admin tasks
• Get paid faster: we all value getting paid faster, and with Direct Debit and Pay Now links, pharmacists saw an increase in their cash flow
• Elevate the customer experience: faster checkout and online payment options reduction friction in the buying experience for customers

This partnership between Ezidebit and Fred IT Group, marks a significant shift for pharmacy operations, setting a new benchmark for how technology can simplify compliance-heavy industries. Together, Ezidebit and Fred IT Group are setting a new standard in pharmacy payments – so pharmacists can focus on what matters most: patients/customers.

What does a successful future look like for Fred and Ezidebit?

“Success means delivering consistent value to pharmacies, maintaining high service reliability, and evolving with our product roadmap. Ezidebit has shown strong responsiveness, dependable uptime, and a collaborative approach to integration—making them a trusted partner in our ecosystem.”