Calming Minds simplifies payments with Ezidebit
Tim Cramer, Clinical Hypnotherapist and founder of Calming Minds Hypnotherapy, uses Ezidebit's integrated payments through the Better Clinics software to simplify the operations of his growing Gold Coast practice.
With over 1,000 clients and a 95% success rate helping people manage stress, anxiety, and burnout, the business was growing - but so was the payment admin behind it.
Choosing Ezidebit, Tim said, was “one of the best decisions I’ve made for my practice.”
Since implementing Ezidebit, Tim has:
- Eliminated manual payment reconciliation
- Improved cash flow with faster, more reliable payments
- Freed up time to focus on clients
- Delivered a more professional, seamless payment experience
- Supported business growth without adding admin workload
The real cost of doing it the hard way
As Calming Minds grew, so did the administrative load. Tim was manually reconciling payments, tracking transactions across multiple platforms, and dealing with inconsistent income that made cash flow harder to manage.
Admin was scaling with the business - meaning the more clients he saw, the heavier the burden became. For a sole practitioner, every hour spent on payments was an hour not going toward clients, clinical work, or growth.
“I was spending too much time on admin and not enough time with clients.” — Tim Cramer
Benefits of the Ezidebit integration
Tim uses Ezidebit’s integration with Better Clinics to manage all payments within a single system - including in-person, online, and recurring payments.
For Tim’s practice model (a structured three session hypnotherapy program), direct debit automates scheduled payments and securely stores payment details, removing the need for manual invoicing or follow-up. Payments are automatically linked to the corresponding appointment and invoice inside Better Clinics, eliminating reconciliation and reducing the risk of errors. There is no manual matching, no cross-referencing platforms, and no chasing.
For clients paying remotely, whether for telehealth sessions or pre-session invoices, payments are processed directly from the patient record. This reduces manual invoicing and speeds up payment turnaround, with secure PCI DSS compliant handling in the background.
Tim’s reasons for choosing Ezidebit were straightforward:
- Seamless integration with Better Clinics
- A trusted reputation across the health sector
- A setup that would allow clients to pay quickly and securely with minimal admin on his end
On the onboarding experience, Tim said: “Honestly, the onboarding was extremely smooth. Ezidebit integrated into Better Clinics without any issues. The setup was simple, and support was excellent.”
Using it day-to-day has been equally effortless. Payments are processed in the background without Tim needing to intervene, and the reliability of the system means he never has to think about it.
“It’s rare to find a system that improves both the client experience and the practitioner experience. Ezidebit does both.” — Tim Cramer
Results
More predictable cash flow
With payments automated and reconciliation handled by the system, Tim’s income is more consistent and predictable. Faster payment processing means fewer gaps in cash flow, and the removal of manual tracking has eliminated a persistent source of administrative drag.
More time for clients
The most significant shift has been in how Tim spends his time. Without payment admin competing for his attention, he can focus fully on the clinical work his practice is built around.
A more professional client experience
The seamless, secure payment process through Ezidebit has also strengthened the experience for Tim’s clients. A frictionless checkout reinforces the professionalism of the practice and removes any friction before or after a session.
“Do it. It will save you time, reduce stress, and instantly make your business feel more professional. If you’re using Better Clinics, Ezidebit is a must - the integration is seamless, payments become effortless, and you’ll free up hours each week that you can put back into your clients or your business.” — Tim Cramer, Clinical Hypnotherapist & Founder, Calming Minds Hypnotherapy
Ready to simplify payments in your practice?
Ezidebit integrates directly with Better Clinics and a wide range of practice management platforms, making it easy for health practitioners to automate payments, improve cash flow, and get back to focusing on their clients.