Direct debit for recurring payments

Automatically collect recurring payments from your customer’s bank account or credit card.

Set & forget payments for business owners and their customers.

Payments are automated for your customers.

Ezidebit Direct Debit gives your customers an easy way to pay their bills with a personalised recurring payment schedule that is automatically collected from their credit/debit cards and bank accounts.

Why choose
Direct Debit?



Take control of your payments.

Setting up recurring or subscription payments gives you better control of payments coming into your business. Perfect when customers need to pay you in regular intervals such as fortnightly payments.



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save time
save time

Save time and money

Improve cash flow with regular payments while reducing business resources chasing unpaid accounts.

cash flow
cash flow

Personalised payment schedules

Manage the amounts and timing of your recurring payments so they work for both you and your customers. 

customer control
customer control

SMS payment reminders

Enable SMS payment reminders to help your customers pre-plan for their regular payment to you. 

custom pricing
custom pricing

Local support team and 24/7 portal access

Be assured you have a local support team to always be there to help. Or you can access the Ezidebit Online portal anytime, anywhere from any device.

How it works

Direct Debit allows your business to automatically collect money from your customers' credit or debit cards, and bank accounts.

complete
complete

Agree the payment terms and sign up your customers

You agree the timing, amount and frequency of when you are paid with your customer, who then signs an Ezidebit direct debit authority form that allows you to have direct control over payment for your services.

cash flow
cash flow

Ezidebit does the rest

Ezidebit manages the processing of billing information in accordance with PCI-DSS Level 1 compliance and pays all cleared funds directly into your business bank account in 2 business days for bank accounts and next business day for credit cards.

online portal
online portal

Always on reporting

You’ll have access to detailed reporting via Ezidebit Online portal. If you add Ezidebit to your business software, we’ll provide detailed reporting through our API.

Ezidebit works as a standalone payment processing product or plugs in to your business software.

Studio Pilates setting up recurring payments with Direct Debit

You can use Ezidebit Direct Debit off the shelf or we’ll work with you to seamlessly pair to your industry-specific business software to boost automated reconciliation and reduce manual admin. Over 70+ software partner integrations currently available.

Studio Pilates setting up recurring payments with Direct Debit

Every business needs regular and consistent cash flow. Plus a roadmap to get there...

This guide is packed full of benefits, tips, and stories from business owners like you who are enjoying the savings and efficiencies that come from a combined payment solution.

Direct Debit Frequently Asked Questions

What is Direct Debit?

What is Direct Debit?

Direct Debit allows your business to automatically collect money from your customers' credit or debit cards, and bank accounts. Your customer signs an authority that allows you to have direct control over payment for your services. You choose the timing, amount and frequency of when you are paid.

How do I apply for an Ezidebit account?

How do I apply for an Ezidebit account?

Get in touch with us and we’ll help tailor a solution with a mix of our products to suit your business’ needs. Then you simply need to fill in an online application, and we’ll work with you to get the account established and ready to use.

How can I set up my customers with direct debit payment schedules?

How can I set up my customers with direct debit payment schedules?

Setting up your customers is easy. You have four options:
Paper form:
Your customers can fill in and sign a hard copy Ezidebit Direct Debit Request (DDR) form. Once you've entered their details into the EziOnline platform or integrated software, the signed DDR form must be stored securely by your business, in accordance with PCI requirements.
In person:
If your customer is with you, simply enter their details straight into EziOnline. They can enter their payment details and authorise the plan on the spot for instant approval.
Email payment request:
You can trigger a notification request from the EziOnline platform directly to your customer to complete a digital DDR agreement. Once they enter their payment details and authorise the agreement, the payment schedule will become active.
Online form:
You can create an online form (which you can share via a link or hyperlink a button on your website) for customers to fill out their details and authorise the agreement. Once completed, the payment schedule will become active.
If you would like to do a bulk upload of existing customer data, please contact us.

When are payments settled to my bank account?

When are payments settled to my bank account?

Direct Debit payments have a one to two day clearance period, depending on whether they are processed from a card or bank account. As a result, funds are typically available for settlement two business days after the debit date. You have the choice to have cleared funds settled to your nominated bank account on a daily or weekly basis. Please note, settlements do not occur on weekends or national public holidays.

What happens if a payment fails?

What happens if a payment fails?

If a direct debit payment fails, Ezidebit can advise your customer via an SMS or email that their payment has failed. The payment can either be rescheduled for a later date or an automatic re-attempt option can be chosen. A dishonour fee may be applied to payments that have failed due to insufficient or unavailable funds. You can also provide your customers with alternative payment methods for any missed or catch up payments such as BPAY or online card payments through our hosted payment page and virtual terminal.

Are there limits on the amount I can collect?

Are there limits on the amount I can collect?

Yes, we do set maximum, individual transaction limits on accounts for security and fraud monitoring purposes. These are assessed on a case by case basis for your business requirements. It may be recommended to take large value payments via BPAY.

Can Ezidebit remind my customers about upcoming payments?

Can Ezidebit remind my customers about upcoming payments?

Yes, Ezidebit can send SMS reminders to your customers the day before the payment is scheduled.

Can I alter my customer's payment term?

Can I alter my customer's payment term?

Yes, a direct debit payment arrangement is between you and your customer. As a result, if a change is required, our system provides you with the flexibility to pause, adjust or cancel payment agreements with your customers. Most changes can be made online, however, some adjustments to payment arrangements may need a new direct debit form to be completed.

Can I have varying payment setups for different customers?

Can I have varying payment setups for different customers?

Yes, each customer is treated individually, meaning you can tailor each of your customers payment schedules to suit their situation best. Payments can commence on any working day and multiple payment frequencies can be applied to payment schedules.

How do customers cancel their payments?

How do customers cancel their payments?

Your customers need to contact your business if they wish to amend or cancel their payment schedule. You can action their request immediately through EziOnline or through your integrated business software. You can also send us the cancellation request by emailing support@ezidebit.com.au or phoning 1300 763 256.

Why should I use direct debit over other means of collecting money?

Why should I use direct debit over other means of collecting money?

Direct Debit helps improve cash flow, save time, and gives you the opportunity to focus on your core business. It gives you control over when and how often you are paid and removes the need to continually chase customer payments. Customers like direct debit too, as it offers them the ability to set and forget their payment of bills, memberships and subscriptions.

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