Integrating payments for smarter pharmacy solutions

Learn how Fred IT Group enhanced Fred Office Plus with Ezidebit to deliver integrated pharmacy software and payment solutions. Automated reconciliation, direct debit, and secure payments simplify operations for Australian pharmacies.

By partnering with Ezidebit, Fred IT Group enhanced its Fred Office Plus platform with a seamless, secure payment integration, providing pharmacies with an all-in-one IT and payments solution.

 

The Challenge: Complex payment management for pharmacies

Pharmacies using Fred Office Plus struggled with manual payment processes, including: 

• Time-consuming reconciliation across multiple bank accounts
• Chasing overdue payments and managing complex arrangements
• Administrative workloads reducing focus on patient care

“[Payments were] a nightmare - we were sending out monthly statements and trying to reconcile across multiple bank accounts. Ezidebit has reduced admin time by approximately 50% for us.” — Bishoy Ibrahim, Owner, Priceline Marsden Park

 

The Solution: Platform-level integration 

To overcome these challenges, Ezidebit was integrated directly into Fred Office Plus, transforming how pharmacies manage payments.

Key features implemented

• Automated direct debit: Simplifying recurring payments and ensuring predictable cash flow.
• Pay Now functionality: Embedding an instant payment link within statements, enabling customers to pay online in seconds, no login required.
• Automatic reconciliation: Payments are automatically matched within Fred Office Plus, reducing manual effort.
• Flexible payment options: Customers can pay via bank account or card.
• Secure processing: PCI DSS Level 1 compliance guaranteeing top-tier data security.
• Optional surcharging: Pharmacies can easily manage and pass through transaction fees if desired.

“The payments link feature is so much easier! We now have people actually paying their accounts - especially helpful for schools, as we handle many vaccination payments.” — Bishoy Ibrahim, Priceline Marsden Park

Read more about how Priceline pharmacy streamlined their payments and services with Ezidebit.

 

A true partnership with technology-driven outcomes

The collaboration between Fred IT Group and Ezidebit reflects a shared goal: empowering pharmacies with reliable, easy-to-use payment tools that free up time to focus on customers.

 

The results: Real value for pharmacies

By integrating Ezidebit through Fred Office Plus, pharmacies are now enjoying tangible business benefits:

Operational impact

• 50% reduction in admin time spent managing payments
• Faster payment turnaround and improved cash flow stability
• Seamless reconciliation and fewer manual errors

Customer experience

• Easy, flexible payment options for patients and businesses
• Instant payment links via Pay Now for faster collection
• Peace of mind through secure, compliant processing

Business growth

• More time to focus on delivering exceptional pharmacy services
• Enhanced financial visibility and reporting
• Local, reliable support from Ezidebit’s Australian team

 

About Fred IT Group

Fred IT Group is Australia’s leading IT solutions provider dedicated exclusively to the pharmacy industry. Since 1992, Fred has been on a mission to make medication management safer, smarter, and more effective for every Australian.

With more than 30 years of deep industry expertise, Fred supports pharmacies nationwide through a comprehensive suite of technology solutions, including:

• Cybersecurity and data backup
• Managed servers and hardware
• Antivirus and system protection
• Integrated business and payment solutions 

If you're interested in partnering with Ezidebit for an integrated payment solution for your software, contact the team today